Repairing Corrupted User Data Files
To rebuild a corrupted user data file within cPanel, follow these steps:
- First, log in to your WHM/cPanel server as the root user using your username and password.
- Next, you’ll need to locate the user data files, which can be found at /var/cpanel. Make sure the userdata directory is present on the server.
- If the directory does exist, move it or rename it with the mv command. It should look something like this:
mv /var/cpanel/userdata /var/cpanel/userdata_backup
- Now, create a new userdata directory with the command mkdir:
mkdir /var/cpanel/userdata
- Now that we have a new userdata directory created, in order to rebuild the userdata files for all the accounts hosted on your cPanel server, run the script userdata_update with the –reset flag. This will rebuild the userdata files for all accounts hosted on your cPanel server.
/usr/local/cpanel/bin/userdata_update –reset
- Next, you’ll need to fix the permissions for the newly generated user data files which can be done by running the command:
/usr/local/cpanel/bin/fix_userdata_perms
- Since you’ve generated a new userdata file, you will need to update the system’s cache. This can be done using the command:
/scripts/updateuserdatacache
- Now, rebuild the apache configuration in order to use the newly rebuilt userdata files with the command:
/scripts/rebuildhttpdconf
- Lastly, restart the apache service with the command:
/scripts/restartsrv_httpd
